Privacy policy

Last updated: 21 July 2026

Lucen World respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, book or attend an event, communicate with us, sign up to our communications or otherwise interact with Lucen World.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number and address where required.
• Booking and event information, including event bookings, attendance details, preferences and relevant accessibility requirements.
• Payment and billing information, including transaction details and payment confirmation. Payment information is processed by our payment providers and we do not generally store full payment card details ourselves.
• Communications, including information you provide when contacting us or communicating with our team.
• Marketing preferences, including whether you have subscribed to our newsletter or other marketing communications.
• Website and device information, including your IP address, browser type, device information, network connection and other technical identifiers.
• Usage and analytics information, including information about how you interact with and navigate our website.

We may collect this information directly from you, automatically when you use our website through cookies and similar technologies, or from service providers and other third parties where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

• Process and manage event bookings and registrations.
• Provide information and communications relating to events you have booked or attended.
• Manage event attendance and provide appropriate support, including where accessibility information has been provided.
• Communicate with you and respond to enquiries.
• Provide customer support.
• Send newsletters and marketing communications where you have provided consent or where otherwise permitted by applicable law.
• Analyse website usage and performance and improve our website, events and services.
• Understand our audience and improve the relevance of our communications and experiences.
• Maintain the security of our website and services and prevent fraud or misuse.
• Comply with legal, accounting and regulatory obligations.
• Establish, exercise or defend our legal rights.

Marketing Communications

Where you have provided consent, we may send you newsletters, updates and other marketing communications about Lucen World, our events and related opportunities.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. You may still receive important non-marketing communications relating to bookings, events or other services you have requested.

Cookies and Analytics

We may use cookies and similar technologies to operate our website, understand how visitors use it and improve our services. This may include the use of analytics providers and other technology providers.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies. You can manage your cookie preferences through the options available on our website or through your browser settings.

Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to provide our services or operate our business. These may include:

• Shopify, which provides the technology and hosting infrastructure for our website.
• Payment processors, to process payments and transactions.
• Event venues and event partners, where necessary to organise and deliver an event.
• Marketing and email service providers, to manage communications where appropriate.
• Analytics and technology providers, to help us understand website usage and improve our services.
• Professional advisers, such as legal, accounting or other professional advisers.
• Public authorities or other third parties, where required by law or where necessary to protect our legal rights, users or the security of our services.

Third-party service providers may process personal information on our behalf and are required to handle it in accordance with applicable data protection laws and appropriate contractual obligations.

Shopify

Our website is powered by Shopify. Shopify may collect and process personal information relating to your use of our website in order to provide and improve its services and the technology that supports our website.

Information submitted through our website may be processed by Shopify and other service providers, including providers located outside the country in which you live. Shopify's processing of personal information may also be subject to its own privacy policies and terms.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit.

International Transfers

Some of our service providers may be located outside the United Kingdom or European Economic Area. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.

Where required, we will rely on recognised safeguards for international transfers, such as adequacy decisions, the UK International Data Transfer Agreement or Addendum, Standard Contractual Clauses or other lawful transfer mechanisms.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, manage bookings and events, maintain business and accounting records, comply with legal and regulatory obligations, resolve disputes and enforce our agreements.

The specific retention period will depend on the nature of the information and the purpose for which it is being processed.

Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request portability of your personal information where applicable.
• Withdraw consent where we rely on consent to process your information.

You can also unsubscribe from marketing communications at any time.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing certain requests. Some rights are subject to legal limitations and exceptions.

Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve your concern.

If you are based in the UK, you may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Children's Data

Our website and services are not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us and we will consider appropriate steps to delete that information where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, technology or data processing practices.

Any updated version will be published on this page and the “Last updated” date will be amended accordingly.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices or your personal information, or if you would like to exercise your data protection rights, please contact us:

Email: hello@lucenworld.com
Address: Lucen World, 5 Jubilee Place, London SW3 3TD, United Kingdom

For the purposes of applicable data protection laws, Lucen World is the data controller of the personal information it processes.